13439 Milltown RdLovettsville, VA20180USA24 Hours support 1-800-476-5264Fax 703-935-8282
At Shield, we pride ourselves in providing our customers with a level of service that is unparalleled in the industry! Our clients get an immediate response when they need it – 24 hours a day, 365 days a year – from the Shield Support Team. Every member is an expert in our suite of software applications.We exercise a strict “Work to Completion” policy. This special policy defines Shield’s commitment to support our clients’ mission critical public safety solution. If a system problem arises and is reported to our Help Desk, we stay with them until the problem is resolved to their satisfaction.